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Ivy Sea's InspiredLeadership and Big-Vision Enterprise Essentials
WHAT IS YOUR "SQ" (SERVICE QUOTIENT)?
If you really want to refine your level of service excellence, use these questions and exercises as a discussion guide to brainstorm improved and deliberate ways to "wow" your customers and boost your service quotient.
The full text of this dialogue-starter worksheet includes suggested exercises for role play and/or dialogue (including questions to facilitate role-play and dialogue); and includes guided-inquiry for analyzing your current service excellence (or mediocrity), engaging in dialogue about your service level indicators, and brainstorming the path to greater performance and true excellence.
The full version of this dialogue-starter is available to our VIP Members in our VIP-only content collection.
You may also be interested in "Big-Vision SOHO/SoloPreneur's Quantum Leap Guide," or "Workplace Communication Essentials" - two of several of our ready made PDF guides and workbooks available to our VIP Members and in our Resource Store.
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